March 20, 2022

Guest Experience Manager @ Accor, 2022

Guest Experience Manager IT Executive
Guest Experience Manager @ Accor, 2022​


Your experience and skills include:

  • Minimum 8-10 years of experience of which at least 3-4 years in similar role in an international environment.
  • Excellent verbal and written communication; analytical and reasoning skills; well versed with problem solving techniques.
  • Strong process orientation
  • Strong Leadership abilities and organizational skills
  • Able to drive change and look for operational efficiencies/synergies
  • Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
  • Dynamic and result oriented
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance

What you will be doing:

  • Checking VIP arrivals and departures for the day and meeting them in person
  • Maintaining and doing spot checks of guest preferences being met & driving ACDC
  • Meeting ALL VIP guests and ensuring they have a memorable stay
  • Prepare & Execute strategy for driving Trip Advisor ranking through channels prescribed
  • Ensure all guest feedback received on various channels are replied to within the stipulated time
  • Ensure timely preparation of MIS report, Guest Analysis Report, RPS Reports and Guest Feedback / compliances reports
  • Ensure to maintain the daily & weekly report, MIS reports.
  • Leads and supports all Guest Experience initiatives at the property.
  • Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.

What is in it for you:

  • Generous Health Care Package
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Career development opportunities with national and international promotion opportunities
  • Learning programs through our Academies designed to sharpen your skills
  • Captivating and rewarding experience working alongside passionate professionals.
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
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