February 26, 2021

Customer Care Professional – American Express Careers

American Express Careers

Customer Care Professional - American Express Careers

Customer Care Professional – American Express Careers

Location: Gurgaon, India

Category: Operations

Req. ID: 21003098

Job Description

Role Introduction

Key Responsibilities:

  • Timely and Error Free Processing of Merchant queries and ensuring a speedy resolution
  • Providing best in class merchant experience by resolving Merchant’s Financial and Maintenance queries for UK market.
  • Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements.
  • Ensuring all performance standards are met viz. business targets, controls and compliance
  • Responding to maintenance requests, analyzing & resolving outstanding issues before the requests are carried out and translating the requests into appropriate computer (Genesis) language.
Key Skillset required:
  • Strong interpersonal, communication and listening skills
  • Good Analytical Skills with Eye for Details.
  • Proficient in Excel Knowledge and effective financial domain.
  • Demonstrated ability to effectively work in strenuous and challenging conditions.
  • Ability to interpret data and effective calculative mindset.
  • Proven problem-solving skills with a strong attention to detail.

Minimum Qualifications


  • Eligibility – Graduate
  • High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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